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Level 1: Joiner
Posts: 21
Registered: ‎24-09-2013

Re: Data sharing

So, tried again, now been told something different.
So now been told, iPad should be on a special tariff that has no data included, but, when both I and the CS rep looked that tariff does not exist, so trying again for a call back from a manager, thats 2 I'm now waiting for, think we'll then go the CEO office route...not forgetting twitter.....
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data sharing

Painful innit !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Data sharing

I think this has gone well beyond a joke now. Certainly doesn't bode well for anyone looking to do the same as you...Crazy

*The Game Is On*

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Level 1: Joiner
Posts: 21
Registered: ‎24-09-2013

Re: Data sharing

OK, so now getting to the bottom of the issue.

So I phoned sales, just told them I wanted to get a new device on a sharer plan.

Offered me an ipad air 2 16GB for £25 a month with a special sharer tariff.

Then told them I already had a device, was then told I could get a 30 day rolling contract for the sharer plan at £8.50 a month, looks like these are only available direct from Sales, as there not shown on the website, and CS dont know anything about them.

Very helpfull rep on Sales, told her I'll get CS to speak to sales since they are the only people who understand the sharer requirments.

And finally, really think they should make the whole concept and requirements much much clearer on the website, and maybe a bit more training for Cs.

PS, still waiting for a call back from 2 different managers in CS......now theres a suprise.

Hope this cleares things up for others as well as me.

 

Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data sharing

Yeah, that £8.50 a month is the one I was talking about earlier.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Data sharing

I love that comment @MarkP "More training for CS"....I have been on my soap box about that for a while..Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 21
Registered: ‎24-09-2013

Re: Data sharing

Yet another Update, spoke to CS (accounts) asked them to swap my second device from a "Leader" to a "member"...they tried and tried, but eventually said, they don't know how to do it..!
then tried it again via "chat" again was told they didn't know how to do it but it would be passed to the "support team".....
Although I was told that there is no reason it can't be done on an existing tariff....
we will wait and see....
Level 1: Joiner
Posts: 21
Registered: ‎24-09-2013

Re: Data sharing

Yet another call..this time got a manager...
Again, nothing they can do, once the tariff has been set as a "leader" it can't be changed...!
So email sent to Ronan Dunne, and copied to complaints review...
Not sure it will help, but I'll keep you updated...
Level 1: Joiner
Posts: 6
Registered: ‎01-08-2014

Re: Data sharing

Just spoke to live chat again and explained what I wanted and be seem to understand and came back and said its all done. iPad changed to memeber. 

 

Nothing changed on my o2 yet though. 

More info
 
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data sharing

"If" they have done it, nothing will change until midnight (ish) when the system runs updates.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)