on 13-09-2015 18:25
Can someone explain to me how I can check if my iPhone is set up for data sharing with my iPad, both on monthly contracts. As I have twice contacted o2 (once by phone and once by chat) to set this up, both times they have said it has been set up, but if I go to "data sharing" on "my o2" then both devices are showing as able to share data, but I can't select a lead device.
Mark.
on 15-09-2015 11:11
on 15-09-2015 11:11
on 15-09-2015 11:15
on 15-09-2015 11:15
on 15-09-2015 11:25
on 15-09-2015 11:25
I think this has gone well beyond a joke now. Certainly doesn't bode well for anyone looking to do the same as you...
Veritas Numquam Perit
on 15-09-2015 12:26
on 15-09-2015 12:26
OK, so now getting to the bottom of the issue.
So I phoned sales, just told them I wanted to get a new device on a sharer plan.
Offered me an ipad air 2 16GB for £25 a month with a special sharer tariff.
Then told them I already had a device, was then told I could get a 30 day rolling contract for the sharer plan at £8.50 a month, looks like these are only available direct from Sales, as there not shown on the website, and CS dont know anything about them.
Very helpfull rep on Sales, told her I'll get CS to speak to sales since they are the only people who understand the sharer requirments.
And finally, really think they should make the whole concept and requirements much much clearer on the website, and maybe a bit more training for Cs.
PS, still waiting for a call back from 2 different managers in CS......now theres a suprise.
Hope this cleares things up for others as well as me.
on 15-09-2015 12:28
on 15-09-2015 12:28
on 15-09-2015 12:33
on 15-09-2015 12:33
on 15-09-2015 13:16
on 15-09-2015 13:16
on 15-09-2015 16:10
on 15-09-2015 16:10
on 15-09-2015 17:41
on 15-09-2015 17:41
on 15-09-2015 17:46
on 15-09-2015 17:46