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Level 1: Joiner
Posts: 4
Registered: ‎17-05-2013

iphone 5s NO SERVICE

i am disgusted with o2 service, i upgraded over 24 hours ago, they have disconnected my old htc phone & still no service with my new iphone5 s, i have spent over 2 hours in live chat & still no further. i will be sending it back & changing providers.

Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: iphone 5s NO SERVICE

Hi @Acamp Have you completed a sim swap...?

http://swapmysim.o2.co.uk/

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎17-05-2013

Re: iphone 5s NO SERVICE

sim swap done over 24 hours ago

Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: iphone 5s NO SERVICE


@Acamp wrote:

sim swap done over 24 hours ago


Well it obviously hasn't gone through. You could try it yourself again or if close to an O2 shop pop in there and let them do it. (I did mine this way....10 minute job)

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎17-05-2013

Re: iphone 5s NO SERVICE

my nearest o2 shop is 20 miles away, i will try it again myself one last time as i cannot waste anymore time in live chat

Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: iphone 5s NO SERVICE

You really need to call rather than use live chat tbh. Use a landlord borrow a friends phone if possible.
Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: iphone 5s NO SERVICE

I can understand the frustration but surely returning the phone and switching providers is an even bigger FAFF than calling 202?

But, it's your prerogative to cancel within 14 days if you wish.
Level 1: Joiner
Posts: 4
Registered: ‎17-05-2013

Re: iphone 5s NO SERVICE

if i rang o2 from my landline it would cost alot after being on chat for an hour today

Level 70: Enigma
Posts: 17,367
Registered: ‎31-03-2010

Re: iphone 5s NO SERVICE

Try this number from your land line 0800 0321402

I DO NOT WORK FOR O2



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Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: iphone 5s NO SERVICE

Have you rebooted your phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)