on 15-09-2015 14:34
i am disgusted with o2 service, i upgraded over 24 hours ago, they have disconnected my old htc phone & still no service with my new iphone5 s, i have spent over 2 hours in live chat & still no further. i will be sending it back & changing providers.
on 15-09-2015 14:47
sim swap done over 24 hours ago
Well it obviously hasn't gone through. You could try it yourself again or if close to an O2 shop pop in there and let them do it. (I did mine this way....10 minute job)
on 15-09-2015 15:01
on 15-09-2015 16:40
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)