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Level 1: Joiner
Posts: 21
Registered: ‎24-09-2013

Re: Data sharing

just had a waste of time call to CS, told me you had to get both devices at the same time to share data, ..joke
I even quoted from the o2 website, just to be told the same thing.
Now waiting for a "call back"...not holding my breath...
think its time to get on twitter....
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data sharing

Time for a complaint too http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,872
Topics: 770
Registered: ‎14-01-2013

Re: Data sharing

Definitely a case of the right arm not knowing what the left one is doing.....Appalling..Smiley Mad

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎01-08-2014

Re: Data sharing

Still got no where either. Spoke to twitter and they passed mw onto a seperate live chat link. Supposed to be higher up than normal live chat.

 

Told me one device needs to be lead device and the other needs to be member tarrif. I supposidly took the wrong tarrif out when signing up to ipad contract.

 

Both devices are being classed as lead devices and the ipad contract can not be changed to member contract till i am due to upgrade. Shocking

 

Will be writing a complaint.

Posts: 101,872
Topics: 770
Registered: ‎14-01-2013

Re: Data sharing

I would complain @dannysayer @MI5 was very specific and he has got this plan...

*The Game Is On*

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Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data sharing

It's not the first time we've heard that a shop has messed this up either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎01-08-2014

Re: Data sharing

Nobody seems to have a clue on how to fix it. It clearly states on their website how it should work.

Posts: 101,872
Topics: 770
Registered: ‎14-01-2013

Re: Data sharing

I wonder if you would have any more joy going instore...with the links to this page open?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data sharing

It needs the tariff changing - only cs can do it, when you eventually find someone who can be bothered to do it!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Data sharing

A complaint via the office of the CEO  (google is your friend) will probably get you a result. Include a contact number in the email.