Data sharing

[MarkP]

Can someone explain to me how I can check if my iPhone is set up for data sharing with my iPad, both on monthly contracts. As I have twice contacted o2 (once by phone and once by chat) to set this up, both times they have said it has been set up, but if I go to "data sharing" on "my o2" then both devices are showing as able to share data, but I can't  select a lead device.

Mark.

[MarkP]

just had a waste of time call to CS, told me you had to get both devices at the same time to share data, ..joke
I even quoted from the o2 website, just to be told the same thing.
Now waiting for a "call back"...not holding my breath...
think its time to get on twitter....

[MI5]

Time for a complaint too http://www.o2.co.uk/how-to-complain

[Cleoriff]

Definitely a case of the right arm not knowing what the left one is doing.....Appalling..

[dannysayer]

Still got no where either. Spoke to twitter and they passed mw onto a seperate live chat link. Supposed to be higher up than normal live chat.

Told me one device needs to be lead device and the other needs to be member tarrif. I supposidly took the wrong tarrif out when signing up to ipad contract.

Both devices are being classed as lead devices and the ipad contract can not be changed to member contract till i am due to upgrade. Shocking

Will be writing a complaint.

[Cleoriff]

I would complain @dannysayer @MI5 was very specific and he has got this plan...

[MI5]

It's not the first time we've heard that a shop has messed this up either.

[dannysayer]

Nobody seems to have a clue on how to fix it. It clearly states on their website how it should work.

[Cleoriff]

I wonder if you would have any more joy going instore...with the links to this page open?

[MI5]

It needs the tariff changing - only cs can do it, when you eventually find someone who can be bothered to do it!!

[jonsie]

A complaint via the office of the CEO  (google is your friend) will probably get you a result. Include a contact number in the email.