Solved: Re: DATA - Page 2

Anonymous · ‎07-10-2013

Wondering if someone can help me...

im on holiday right now in Spain.. my data/textes/calls got updated yesterday or today.. i get my bill through email today so i have a wee nosey.. then i come on to my account on the website (on laptop).. and its saying i have used all my data.. how is this possible when i havent touched my internet the whole time ive been here and everything that involes internet/data is switched off/signed out..

Thanks!

MI5 · ‎07-10-2013

Settings >Mobile networks ?

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perksie · ‎07-10-2013

Are you sure "Data Roaming" was off, as that prevents the phone using data from a foreign network?

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Anonymous · ‎07-10-2013

data roaming was off.. check all that before i arrived..

that video just confused me (sorry being really blonde)

MI5 · ‎07-10-2013

So what does the phone say?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-10-2013

went to settings.. celluar.. down to cellular data usage and it says

current period 36.0 MB and current period roaming 25.4 KB

MI5 · ‎07-10-2013

So, luckily it's an O2 error. You will need to contact CS and report it. Get them to investigate....

From abroad

+44 844 809 0200

Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-10-2013

i went to the bottom of that page and it says last update was 19th of sept.. will that still be okay?

sorry i feel like a right numpty..

i would get on to them but there chat always seems to be busy..

Anonymous · ‎07-10-2013

thanks - ill give them a wee phone tomorrow 😃

MI5 · ‎07-10-2013

I've given you the free phone number above, give them a call tomorrow....
The last update was the date you upgraded to ios7 so you haven't even used 1Gb in 3 weeks, let alone 1 day....

Edit: Sorry, crossed postings....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-10-2013

yeah i had a problem with my data last month aswell and im always on wifi if at home.. thats why its so low i guess..

thanks for all your help.. panic over 😃

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