Solved: Cannot use live chat on iPad any ideas?

nofaithinthis · ‎05-07-2014

Is there a no pop up setting

MI5 · ‎05-07-2014

Direct link for mobile chat http://www.o2.co.uk/mobile/chatnow

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎05-07-2014

Hi

I use the iPad Air and accessed live chat last night with no issues.

I accessed via http://www.o2.co.uk/contactus

MI5 · ‎05-07-2014

Direct link for mobile chat http://www.o2.co.uk/mobile/chatnow

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-07-2014

It has to be a problem with the settings on your browser. Other people can access chat from an iPad without problem. Try clearing cache and cookies.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-07-2014

I've used Safari and Atomic Browser (available via App Store)

MI5 · ‎05-07-2014

You will most likely have the best success with Safari....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-07-2014

@nofaithinthis

Which iPad are you using ?

Safari had been noted to reload open tabs to flush RAM which can cause issues if you have 2-3 tabs open.

This is why I now use another browser.

MI5 · ‎05-07-2014

@Anonymous wrote:
Safari had been noted to reload open tabs to flush RAM which can cause issues if you have 2-3 tabs open.

It does but it wouldn't be the reason for this particular issue.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-07-2014

Nofaithinthis said "Is there a no pop up setting"

Yes.

Settings, safari, block pop ups toggle is there.

nofaithinthis · ‎05-07-2014

Thanks have turned off pop up blocker still same proble

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