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Cannot use live chat on iPad any ideas?

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nofaithinthis
Level 1: Joiner
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on ‎05-07-2014 17:02

on ‎05-07-2014 17:02

Is there a no pop up setting
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Anonymous
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In response to Anonymous

on ‎05-07-2014 18:38

on ‎05-07-2014 18:38

Just checked again and safari is not allowing me to initiate live chat contact.

My other browser is.
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MI5
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on ‎05-07-2014 18:41

on ‎05-07-2014 18:41

Just a thought, but what is it you want live chat for?
Is it something we can help with instead ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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nofaithinthis
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In response to MI5
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on ‎06-07-2014 16:01

on ‎06-07-2014 16:01

thanks , got through to customer services , my phone had been disconnected but no one had told me it was about to happen and it turns out it was not my fault, 

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Anonymous
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In response to nofaithinthis

on ‎06-07-2014 16:03

on ‎06-07-2014 16:03

Well glad you got sorted eventually. wink

Did you get Live Chat working in the end ?
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davethorp
Level 21: Regular
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on ‎09-07-2014 20:27

on ‎09-07-2014 20:27

If it's any consolation, you aren't missing much

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Anonymous
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In response to davethorp

on ‎28-09-2014 21:35

on ‎28-09-2014 21:35

Has anyone found answer as my iPad Air says live chat off line all the time, however MacBook Pro gets through straight away. Tried resetting allowing pop ups allowing sites I use etc nothing will work
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jonsie
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on ‎28-09-2014 21:40

on ‎28-09-2014 21:40

It seems to be a problem for quite a few people. Have you tried using Chrome or Firefox on the ipad?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎28-09-2014 21:55

on ‎28-09-2014 21:55

I use safari on the iPad air and Google Chrome and it is hit and miss.
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Anonymous
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In response to jonsie

on ‎28-09-2014 22:32

on ‎28-09-2014 22:32

I've tried safari, Google, & google chrome
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Anonymous
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on ‎28-09-2014 22:50

on ‎28-09-2014 22:50

Are you on iOS 8.0.2

If so try touching the Url at the top, pull down and request the Desktop Site and try again.
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