This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Cannot use live chat on iPad any ideas?

Go to solution
nofaithinthis
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎05-07-2014 17:02

on ‎05-07-2014 17:02

Is there a no pop up setting
Message 1 of 36
8,720 Views
0 Kudos
35 REPLIES 35

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎05-07-2014 18:38

on ‎05-07-2014 18:38

Just checked again and safari is not allowing me to initiate live chat contact.

My other browser is.
Message 21 of 36
2,228 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152785 Posts
  • 652 Topics
  • 29163 Solutions
Registered:

on ‎05-07-2014 18:41

on ‎05-07-2014 18:41

Just a thought, but what is it you want live chat for?
Is it something we can help with instead ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 36
2,224 Views
0 Kudos

Go to solution
nofaithinthis
Level 1: Joiner
In response to MI5
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎06-07-2014 16:01

on ‎06-07-2014 16:01

thanks , got through to customer services , my phone had been disconnected but no one had told me it was about to happen and it turns out it was not my fault, 

Message 23 of 36
2,192 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to nofaithinthis

on ‎06-07-2014 16:03

on ‎06-07-2014 16:03

Well glad you got sorted eventually. wink

Did you get Live Chat working in the end ?
Message 24 of 36
2,191 Views
0 Kudos

Go to solution
davethorp
Level 21: Regular
  • 1035 Posts
  • 11 Topics
  • 38 Solutions
Registered:

on ‎09-07-2014 20:27

on ‎09-07-2014 20:27

If it's any consolation, you aren't missing much

Message 25 of 36
2,169 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to davethorp

on ‎28-09-2014 21:35

on ‎28-09-2014 21:35

Has anyone found answer as my iPad Air says live chat off line all the time, however MacBook Pro gets through straight away. Tried resetting allowing pop ups allowing sites I use etc nothing will work
Message 26 of 36
2,113 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 96846 Posts
  • 614 Topics
  • 7195 Solutions
Registered:

on ‎28-09-2014 21:40

on ‎28-09-2014 21:40

It seems to be a problem for quite a few people. Have you tried using Chrome or Firefox on the ipad?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 27 of 36
2,110 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎28-09-2014 21:55

on ‎28-09-2014 21:55

I use safari on the iPad air and Google Chrome and it is hit and miss.
Message 28 of 36
2,108 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to jonsie

on ‎28-09-2014 22:32

on ‎28-09-2014 22:32

I've tried safari, Google, & google chrome
Message 29 of 36
2,102 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎28-09-2014 22:50

on ‎28-09-2014 22:50

Are you on iOS 8.0.2

If so try touching the Url at the top, pull down and request the Desktop Site and try again.
Message 30 of 36
2,096 Views
0 Kudos
Top