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Cannot use live chat on iPad any ideas?

nofaithinthis
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Is there a no pop up setting
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MI5
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Direct link for mobile chat http://www.o2.co.uk/mobile/chatnow
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 36
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Anonymous
Not applicable
Hi

I use the iPad Air and accessed live chat last night with no issues.

I accessed via http://www.o2.co.uk/contactus
Message 2 of 36
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MI5
Level 94: Supreme
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Direct link for mobile chat http://www.o2.co.uk/mobile/chatnow
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 36
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jonsie
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It has to be a problem with the settings on your browser. Other people can access chat from an iPad without problem. Try clearing cache and cookies.
Message 4 of 36
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Anonymous
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I've used Safari and Atomic Browser (available via App Store)

Message 5 of 36
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MI5
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You will most likely have the best success with Safari....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 36
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Anonymous
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@nofaithinthis

Which iPad are you using ?

Safari had been noted to reload open tabs to flush RAM which can cause issues if you have 2-3 tabs open.

This is why I now use another browser.
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MI5
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@Anonymous wrote:
Safari had been noted to reload open tabs to flush RAM which can cause issues if you have 2-3 tabs open.

It does but it wouldn't be the reason for this particular issue.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 36
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Anonymous
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Nofaithinthis said "Is there a no pop up setting"

Yes.

Settings, safari, block pop ups toggle is there.
Message 9 of 36
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nofaithinthis
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Thanks have turned off pop up blocker still same proble
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