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Caller not hearing ringtone

DB6815
Level 1: Joiner
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I recently got an Apple Watch 4 cellular. Since then when people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connecting or not and often hang up before I get a chance to answer. Any clues as to why this is happening?
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MI5
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@DB6815 

This has been reported before and is an account issue that you'll need to report to customer service for them to investigate for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128159 Posts
  • 614 Topics
  • 22504 Solutions
Registered:

@DB6815 

This has been reported before and is an account issue that you'll need to report to customer service for them to investigate for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
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Hi @DB6815, and welcome to the community Wave

 

Did you get a chance to report the issue to Customer Service, as suggested above? Do you need any further help? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Number_3
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HI @DB6815 @EmilieT 

 

I reported this month or so back, still no fix with my account 😞

 

i get the occational text saying they are still working on the problem, which is nice ..

 

 

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EmilieT
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@Number_3 wrote:

HI @DB6815 @EmilieT 

 

I reported this month or so back, still no fix with my account 😞

 

i get the occational text saying they are still working on the problem, which is nice ..

 

 


@Number_3 I'm afraid if they're working on it already there's very little I can do, but it's great info for @DB6815 who should definitely also report it for their own account, so it can be worked on as well slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Pdoddze
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I have exactly the same issue and I also have apple watch 4 celluarlar which has been ongoing since the beginning of the year. It stareted then although for the previous 5 months it was fine. Customer service arent getting anywhere.. tried new SIM.

 

Message left today was O2 are rolling out a big fix but it all needs to be checked as it effects a lot of callers.. If it is a common fault then why was it such a mystery to them when I called about it.. Never ever had theses sorts of issues with previous networks. Getting to the point where I just want to cancel my contract and leave.

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NoxersGB77
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I’m having the exacts same issue and at the moment im unable to contact Customer services. Has anyone been given a fix for this? So frustrating when working from home and becoming dependent on mobile calls and having to call everyone back.
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VicSneds
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Have you guys had a fix for this? If so... how?

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Nicnacs79
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I also have this issue, started when I got an Apple Watch. I’ll contact O2 in the meantime but would be interested to know if anyone has a good outcome.
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gmarkj
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It is a known issue which (from memory) is linked to eSim usage on o2.
I'll see if I can find some links to confirm...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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