Caller not hearing ringtone

[DB6815]

I recently got an Apple Watch 4 cellular. Since then when people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connecting or not and often hang up before I get a chance to answer. Any clues as to why this is happening?

[Napotter]

Has anybody found a fix for this yet? Had this issue since I purchased phone and watch in June. Spoke to so many guys at o2 but no one seems to have a clue what I’m on about

[MI5]

Not yet apart from reverting back to a physical SIM card.

[Napotter]

I have a physical sim in my iPhone already

[MI5]

Apple Watch?

[Napotter]

Series 5 so I assume that has a esim

[Napotter]

Does the Apple Watch take a physical sim

[MI5]

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@Napotter wrote:
Does the Apple Watch take a physical sim

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@Napotter 

No, esim only 

[Pdoddze]

So after about 8 months O2 fixed this issue last year. I have upgraded to a new Iphone 12 about 4 weeks ago which was all working fine until today.. Now the issue I had previously is back. Called customer services who have opened the old ticket again. Come on O2 this is just not acceptable. Have said this time if they dont sort it in 48 hours then they can have have everything back and I will move networks as i am not prepared to go through months of chasing them again to get them to fix their issue.