cancel
Showing results for 
Search instead for 
Did you mean: 

Caller not hearing ringtone

DB6815
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I recently got an Apple Watch 4 cellular. Since then when people are calling me they do not hear a ring tone. My phone rings as normal but they have no idea if call is connecting or not and often hang up before I get a chance to answer. Any clues as to why this is happening?
Message 1 of 18
3,253 Views
17 REPLIES 17

Napotter
Level 1: Joiner
  • 8 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Has anybody found a fix for this yet? Had this issue since I purchased phone and watch in June. Spoke to so many guys at o2 but no one seems to have a clue what I’m on about
Message 11 of 18
625 Views

MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Not yet apart from reverting back to a physical SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 18
614 Views

Napotter
Level 1: Joiner
  • 8 Posts
  • 0 Topics
  • 0 Solutions
Registered:
I have a physical sim in my iPhone already
Message 13 of 18
603 Views

MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Apple Watch?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 14 of 18
599 Views

Napotter
Level 1: Joiner
  • 8 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Series 5 so I assume that has a esim
Message 15 of 18
594 Views

Napotter
Level 1: Joiner
  • 8 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Does the Apple Watch take a physical sim
Message 16 of 18
566 Views

MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@Napotter wrote:
Does the Apple Watch take a physical sim

@Napotter 

No, esim only 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 17 of 18
554 Views

Pdoddze
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

So after about 8 months O2 fixed this issue last year. I have upgraded to a new Iphone 12 about 4 weeks ago which was all working fine until today.. Now the issue I had previously is back. Called customer services who have opened the old ticket again. Come on O2 this is just not acceptable. Have said this time if they dont sort it in 48 hours then they can have have everything back and I will move networks as i am not prepared to go through months of chasing them again to get them to fix their issue. 

Message 18 of 18
267 Views