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Anonymous
Posts: 0

Call failure

Hi I'm new this so here goes... I have an iphone 5S... It has always worked well but recently I have no signal in my home when I did before and when a call comes in and I answer it it just beeps and says call failure... Really hope someone can help as it's driving me mad...
Thanks
Posts: 115,447
Topics: 571
Solutions: 15,798
Registered: ‎04-04-2012

Re: Call failure

Check here for any network issues http://status.o2.co.uk/
Self help thread here with some other things to try also http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Call failure

Could be a problem localised to your area? have you checked http://status.o2.co.uk/ to see if there is any work going on on your local masts?

 

If it happens when you're out and about too, could be a problem with your sim. You can pop into an O2 store and get them to swap your sim for you to see if that solves the problem?

Anonymous
Posts: 0

Re: Call failure

Beat me to it @MI5 Cheers

Anonymous
Posts: 0

Re: Call failure

Try

Settings , general , reset , reset network settings.

Try your sim in another phone as a process of elimination.

Sometimes having the SIM card swapped out at an i2 shop where they move your tariff and mobile number to a new one can help.

If the sim works fine then have the phone checked out at a genius bar at an apple shop via an appointment here http://www.apple.com/uk/retail/geniusbar/

And if your a contract customer with wifi at home you could try using Tugo.

http://www.o2.co.uk/apps/tu-go