Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0
Accepted Solution

4G and signal strength

Bit strange but when my phone is just 3G I have 4 bubbles of signal and when I turned on my 4G I only get 2 signal bubbles.

Does anyone know why and how I can fix this?
Posts: 114,101
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: 4G and signal strength

You can't fix it - it depends on the strength of network where you are.
3G and 4G are not identical in terms of signal strength.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: 4G and signal strength

Oh right okay. It's just that I recall having a better signal strength with 4G when everything was working properly and on my other SIM
Posts: 114,101
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: 4G and signal strength

They could be doing some work on your local mast - You can check here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 114,101
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: 4G and signal strength

You may as well also try removing and wiping your sim and resetting the network settings on phone although unlikely to have any positive effect......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: 4G and signal strength

Okay thanks for the advice. I'll try the reset for network settings in a bit
Level 69: Guiding Light
Posts: 16,532
Registered: ‎31-03-2010

Re: 4G and signal strength

My phone can go from 4G to G without me having even moved the phone in the blink of an eye. It's a radio signal. It's subject to all sorts of external influences. It will always fluctuate. There is no way to guarantee a constant steady signal.

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 603
Topics: 38
Kudos: 62
Solutions: 4
Registered: ‎12-09-2012

Re: 4G and signal strength

Personally, I find the weather is the biggest influence!

 

When at my local train station (I always stand in the same spot!!), if it is a bright sunny clear day, my iPhone 6 will taop into 4G straight away however, on rainy days, it may just connect to 3G only.  On misty and foggy days, I have seen me connection even drop to less than 3G!

Posts: 83,196
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: 4G and signal strength

In most cases 2 bubbles of 4G will still give you much better data speeds than full signal on 3G.

Anonymous
Posts: 0

Re: 4G and signal strength

Very true. Well it seems to be okay now. Thanks anyway Smiley Happy