on 07-01-2023 21:09
Hi I have an Apple Watch ultra , cellular works fine on the watch in UK , however I’m now in Germany , my iPhone and data roaming works fine , but data roaming on watch doesn’t work , I have unpaired & repaired my watch , reset networks settings too and advised , but no difference .. still doesn’t work , can anyone help?
thanks
M
Solved! Go to Solution.
07-01-2023 21:19 - edited 07-01-2023 21:20
07-01-2023 21:19 - edited 07-01-2023 21:20
Your watch won't work outside of the UK.
Roaming is not allowed on O2.
Can I use my Apple Watch abroad?
The cellular functions of your Apple Watch won’t work abroad. This means that if you move out of range with your iPhone (about 10 metres), you won’t be able to make calls, send messages or use data through your Watch.
But you can use your Apple Watch abroad as normal when it’s in range with your iPhone and your iPhone is set up for international roaming.
https://www.o2.co.uk/help/device-and-sim-support/apple-watch
07-01-2023 21:19 - edited 07-01-2023 21:20
07-01-2023 21:19 - edited 07-01-2023 21:20
Your watch won't work outside of the UK.
Roaming is not allowed on O2.
Can I use my Apple Watch abroad?
The cellular functions of your Apple Watch won’t work abroad. This means that if you move out of range with your iPhone (about 10 metres), you won’t be able to make calls, send messages or use data through your Watch.
But you can use your Apple Watch abroad as normal when it’s in range with your iPhone and your iPhone is set up for international roaming.
https://www.o2.co.uk/help/device-and-sim-support/apple-watch
on 16-01-2023 15:29
on 16-01-2023 15:29
I thought with watch os 9.1 roaming with o2 was now supported?
https://www.xda-developers.com/apple-watch-cellular-editions-finally-getting-international-data-roam...
When will this be available?
on 16-01-2023 15:49
Not implemented by O2 yet @Splinta87
on 21-03-2023 17:37
Hello @MooseD . Your reply from @MI5 might well be correct, but it contradicts all the advice I've had from O2 UK and Apple UK. In recent months I've tried O2 UK Apple Watch international roaming on a series-8 e-sim version in France, Netherlands, Norway and Portugal; it simply doesn't work on international mobile networks/4G. Confirming my Apple Watch works perfectly using mobile data in UK.
What a run around I have had: I've phoned O2 International Helpdesk while in UK and in EU, been into an O2 UK store, been to an Apple UK store for support. Everyone assures me Apple Watch International Roaming will work and my watch/phone/account is set up correctly, but still it simply doesn't work!
Let's keep the dialogue going and @MI5 please share anything more you know about this issue.
on 21-03-2023 17:43
on 21-03-2023 17:43
@Splinta87 just tagging you in too
on 21-03-2023 18:06
I'm sure an announcement will be made on the forum @GabonPhil when or if O2 introduce this.
I wouldn't hold my breath waiting for it though as we know from history how long it takes O2 to introduce features such as this.
on 21-03-2023 19:11
on 21-03-2023 19:11
Quite right @MI5, I've just read that same quoted text on the O2 UK web page. @MooseD and @Splinta87 there is our answer 😞
What a let down! But great to know once and for all. Any O2 sales and support people out there reading this, please take note. If you don't actually know the answer to a customer question, just say so. We won't judge you :-). Please don't guess what you think the answer might/should be.
on 07-05-2023 07:42
on 07-05-2023 07:42
Hi all , is this still the same, just landed in Spain , iphone roaming fine , ultra won’t connect , cheers
on 07-05-2023 07:52
on 07-05-2023 07:52
The word off O2's website has not changed, so...
https://www.o2.co.uk/help/device-and-sim-support/apple-watch