Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

[JasonBradbury]

I have been trying to set up mobile data on my Apple Watch - I am following the correct instructions:

1. Open the Watch app on your iPhone and tap on ‘Mobile Data’.

2. Then tap ‘Set up mobile data’.

3. You’ll be prompted to sign in with your My O2 username and password.

4. Once you’ve signed in, select your Apple Watch plan.

5. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

However I can't get past step 3. It keeps coming up with the error Oops, something went wrong. Reference Code 112.

I have spoken to customer service who haven't been able to help. They told me to reset my watch which I have done but the issue is still happening. Any ideas as to what it is?

I have recently changed my contract from Business > Personal, but the transfer is complete and it's been over 24 hours since completion.

Is it possible for O2 to add it from their end?

Thanks,

Jason

[pgn]

---

@MrMc25 wrote:

I’ve moved from business to personal and am having the same issue, spoken to various different people. Did this ever get resolved? 

---

O2Lisa has not been in Advisor duty for a while, but @O2Ryan is on from 9am Monday morning 1st May, @MrMc25 - look out for a message after that time here on the forum. Good luck.

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Nikola3]

Hi! I was wondering if you could help. I have recently bought a new Apple Watch, (cellular one so I won't need my phone for it to send messages and receive calls etc) Im with o2, and I have a message on my watch app that tells me to finish setting up my Apple Watch. It reads, "When your Apple Watch is not connected to your iPhone, you can continue to make and receive calls and access apps using mobile data. to enable mobile data, add your Apple Watch to your existing iPhone mobile plan" when I click into this its asking me to log into my o2, it said my details were invalid so I changed my password and its still not working with the new or old password and keeps bringing up a message saying "you've entered incorrect details. please try again and login with the my o2 sign in details associated with this mobile phone number." how can I fix this? I have tried to ring several times and its not resolved. 

[EdWhite]

Did this ever get resolved, my wi-fi calling has always been on and I keep getting the error 112 message

[DCDOES]

I'm having this issue with my iPhone 13 mini and Apple Watch ultra 2, Error 112 and I cannot get past that screen; wifi calling is on. 

[MI5]

@DCDOES 

All we know here Activate Apple Watch Guide 

[madasaf1sh]

@DCDOES 

Have a look at this guide which has the error messages on and the appropriate action to take https://community.o2.co.uk/t5/How-to-Guides/Apple-Watch-FAQs-amp-Activation-Guide/ba-p/1684464