Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

[JasonBradbury]

I have been trying to set up mobile data on my Apple Watch - I am following the correct instructions:

1. Open the Watch app on your iPhone and tap on ‘Mobile Data’.

2. Then tap ‘Set up mobile data’.

3. You’ll be prompted to sign in with your My O2 username and password.

4. Once you’ve signed in, select your Apple Watch plan.

5. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

However I can't get past step 3. It keeps coming up with the error Oops, something went wrong. Reference Code 112.

I have spoken to customer service who haven't been able to help. They told me to reset my watch which I have done but the issue is still happening. Any ideas as to what it is?

I have recently changed my contract from Business > Personal, but the transfer is complete and it's been over 24 hours since completion.

Is it possible for O2 to add it from their end?

Thanks,

Jason

[JasonBradbury · Accepted solution]

After about 10 dead end phone calls I finally got through to someone who was determined to resolve it. I was connected to someone who asked whether "Wifi Calling" was enabled on my iPhone, which I assumed it was - however it wasn't. After toggling this setting ON - the Data Set-Up process worked fine. I've now finally got data on my Apple Watch. I can't believe it - it's mad this has been going on for weeks and it was resolved so quickly. Hope this helps anyone else having this issue! 

cc: @Annemarie113  !!!!

[pgn]

Toggles, eh? 🙄

Great news, @JasonBradbury!

Persistence pays off 👍

[fbuemi]

Hi Jason,

Thanks for sharing all of that.

I am also facing the same issue with my Apple Watch. I can't get past step 3. It keeps coming up with the error Oops, something went wrong. Reference Code 112.

Do you have a particular data package to use for the Apple Watch?

Because O2 recommended I get a 12-Month O2 Sim Only Data (5GB) package, but still nothing works. I toggled the Wifi Calling setting to ON and still got the "Reference Code 112" error message. 

Thanks, 

Frederic

[thebigdan32]

Hi 02Lisa - I need help!  I've had my Apple Watch Cellular on o2 for 2 months and have never had the Cellular working.  I've been resent the eSIM pack but keep getting Error14 when I try and set it up.  Two @"advisors" on the phone have failed.  Any chance you could help me?!   Thanks

[Cleoriff]

@thebigdan32It's @O2MichaelE on this afternoon. Hopefully he can help.

[thebigdan32]

thanks.  @02MichaelE can you help?

[O2MichaelE]

Thanks @Cleoriff 

@thebigdan32 I'll DM you for more info so I can look into this

[Cleoriff]

@O2MichaelEThank you x

[MrMc25]

I’ve moved from business to personal and am having the same issue, spoken to various different people. Did this ever get resolved? 

[MrMc25]

@O2Lisa - I’m in the same boat as Jason, did you find any solution?