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Level 1: Joiner
Posts: 1
Registered: ‎09-09-2019

Apple Watch not connecting to cellular

[ Edited ]

My watch was reset now it won’t let me sync up my data plan. Keep getting error code 30. Can someone help as I just keep getting told to reset and pair again.

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Posts: 103,857
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Apple Watch not connecting to cellular


@Mary81 wrote:
My watch was reset now it won’t let me sync up my data plan. Keep getting error code 30. Can someone help as I just keep getting told to reset and pair again.

@EmilieT ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Apple Watch not connecting to cellular

@Mary81 I can get someone on my end to look into how to get that sorted for you - I'll need a few more details first so will send you a Private Message shortly Smiley Happy

 

@MI5 Cheers for the mention!

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Level 12: Nimble
Posts: 328
Registered: ‎15-12-2014

Re: Apple Watch not connecting to cellular

You have probably done this but have you made sure your phone has been updated to the latest network seetings. It has known to cause connection issues if it hasn't

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Level 29: Intuitive
Posts: 1,224
Registered: ‎02-07-2013

Re: Apple Watch not connecting to cellular

Did you have the data plan before you reset your watch? if so do you not select a different option (move data plan) when you set up the watch rather than try and set up a new one?