O2 locked sim - paid full contract and cancelled sim plan

[rachlo94]

I’ve relocated to Australia with my iPhone 7 which I own outright, initially bought from o2. I had cancelled my airtime plan with them effectively 5th September 2019 so am technically no longer a customer. When I called them last month to cancel this and pay off my contract nobody mentioned me needing to request unlocking my phone.

Anyway here I am in Australia unable to put in an Optus SIM card, and technically I’m not an o2 customer anymore to call them (have no working roaming) so how on earth do I go about this one?

Feel like I’ve been well and truly mugged off by o2!!

[rachlo94]

Also the online form for unlocking is not working for me!

[MI5 Level 94: Supreme · Accepted solution]

@rachlo94 

The unlock process is explained here Guide: Unlocking an O2 phone to use a different SIM card 

It should be very straightforward for O2 to unlock your iPhone for you..

If you get any more obstacles I'll ask @EmilieT to help.

[EmilieT]

Good morning @rachlo94, the guide above should help you get things in order, but please do let us know if you need more help and we'll see what we can do on our end

@MI5 Thanks for the mention!