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Level 1: Joiner
Posts: 2
Registered: ‎26-07-2015
Accepted Solution

O2 locked sim - paid full contract and cancelled sim plan

I’ve relocated to Australia with my iPhone 7 which I own outright, initially bought from o2. I had cancelled my airtime plan with them effectively 5th September 2019 so am technically no longer a customer. When I called them last month to cancel this and pay off my contract nobody mentioned me needing to request unlocking my phone.

Anyway here I am in Australia unable to put in an Optus SIM card, and technically I’m not an o2 customer anymore to call them (have no working roaming) so how on earth do I go about this one?

Feel like I’ve been well and truly mugged off by o2!!
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Level 1: Joiner
Posts: 2
Registered: ‎26-07-2015

Re: O2 locked sim - paid full contract and cancelled sim plan

Also the online form for unlocking is not working for me!
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: O2 locked sim - paid full contract and cancelled sim plan

@rachlo94 

The unlock process is explained here Guide: Unlocking an O2 phone to use a different SIM card 

It should be very straightforward for O2 to unlock your iPhone for you..

If you get any more obstacles I'll ask @EmilieT to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,423
Registered: ‎18-04-2018

Re: O2 locked sim - paid full contract and cancelled sim plan

Good morning @rachlo94, the guide above should help you get things in order, but please do let us know if you need more help and we'll see what we can do on our end Smiley Happy

 

@MI5 Thanks for the mention!

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