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O2 locked sim - paid full contract and cancelled sim plan

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rachlo94
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on ‎13-09-2019 05:21

on ‎13-09-2019 05:21

I’ve relocated to Australia with my iPhone 7 which I own outright, initially bought from o2. I had cancelled my airtime plan with them effectively 5th September 2019 so am technically no longer a customer. When I called them last month to cancel this and pay off my contract nobody mentioned me needing to request unlocking my phone.

Anyway here I am in Australia unable to put in an Optus SIM card, and technically I’m not an o2 customer anymore to call them (have no working roaming) so how on earth do I go about this one?

Feel like I’ve been well and truly mugged off by o2!!
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MI5
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on ‎13-09-2019 07:00

on ‎13-09-2019 07:00

@rachlo94 

The unlock process is explained here Guide: Unlocking an O2 phone to use a different SIM card 

It should be very straightforward for O2 to unlock your iPhone for you..

If you get any more obstacles I'll ask @EmilieT to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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rachlo94
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on ‎13-09-2019 05:23

on ‎13-09-2019 05:23

Also the online form for unlocking is not working for me!
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MI5
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on ‎13-09-2019 07:00

on ‎13-09-2019 07:00

@rachlo94 

The unlock process is explained here Guide: Unlocking an O2 phone to use a different SIM card 

It should be very straightforward for O2 to unlock your iPhone for you..

If you get any more obstacles I'll ask @EmilieT to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎13-09-2019 08:32

on ‎13-09-2019 08:32

Good morning @rachlo94, the guide above should help you get things in order, but please do let us know if you need more help and we'll see what we can do on our end slight_smile

 

@MI5 Thanks for the mention!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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