on 11-01-2023 08:13
Along with many others from reading recent posts I’m struggling to connect my series 8 Apple Watch to my data plan. When I got the watch last week, all seemed to be fine but once I started leaving my phone at home I noticed the data plan wasn’t kicking in. I’ve tried lots of things to try and fix it but with no success. I’ve also removed the plan with the aim of adding it again and now every time I try to add the mobile plan it wants me add a new data plan and won’t recognise my existing plan. Has anyone successfully resolved any similar issues? Any help is much appreciated.
17-01-2023 13:34 - edited 17-01-2023 13:42
17-01-2023 13:34 - edited 17-01-2023 13:42
Hi there, I am also having the same issue with my watch plan( which previously worked )now showing as ‘not in use’ Could you please help fix? Thanks.
on 17-01-2023 13:46
I’m having the same issue. Watch plan now shows as ‘not in use’
on 17-01-2023 15:30
Can you drop @brooon and @Mag7 a message to see if you can help please @O2Ryan or @O2Emma ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 17-01-2023 15:32
on 17-01-2023 15:32
on 17-01-2023 15:33
on 17-01-2023 15:33
on 17-01-2023 15:35
on 17-01-2023 15:35
on 17-01-2023 19:39
on 17-01-2023 19:39
@princessleia29 wrote:Hi I also have the same issue @O2Sarah my watch says there is no plan when I am signed up. On the phone it says "not in use" but I am paying £5 a month added on to my contract. Thank you!
@gmarkj @O2Emma @O2Ryan are you able to help me at all please?
on 17-01-2023 20:57
on 17-01-2023 20:57
on 17-01-2023 22:50
on 18-01-2023 08:03
Ill send a private message over to you guys now.