Apple Watch data plan not working

[GemH]

Along with many others from reading recent posts I’m struggling to connect my series 8 Apple Watch to my data plan. When I got the watch last week, all seemed to be fine but once I started leaving my phone at home I noticed the data plan wasn’t kicking in. I’ve tried lots of things to try and fix it but with no success. I’ve also removed the plan with the aim of adding it again and now every time I try to add the mobile plan it wants me add a new data plan and won’t recognise my existing plan. Has anyone successfully resolved any similar issues? Any help is much appreciated. 

[kylextaylor]

@O2Emma Are you able to look into this for me also as i'm having the same issue.

Thanks

[O2Emma]

Hi yes no problem @kylextaylor I will send you a private message to look into it .

[Kevsfx]

Me too please @O2Emma   Thank you!

[O2Emma]

No problem @Kevsfx I will send you a private message .

[rd1024]

I have the same issue, enabled mobile data on 18th of December, and was spinning on “O2 Activating” until today, where it now says “Not in Use: O2”.

Had a support ticket open which should have ended today, but not heard anything back.

Could someone look into this tomorrow?

[AppleFanBoy1983]

@O2Ryan Was I meant to receive a private message on this? I haven't yet.

[ryanc75]

@O2Ryan can you help me as well. IWatch ultra with plan. Plan loaded but saying not in use. 

[pleasjustwo6788]

I’m having the same issue. Showing as no sim on the watch and not in use on the watch app. Despite receiving the ‘successful’ activation text from o2. 

[O2Ryan]

ill send a private message over to you now. thanks.

[rd1024]

@O2Ryan @Could you look at the other cases reported last night too? Mine included