Managed to get mine working fully.
Had to up date to iOS 12.3.2 which downloaded a new carrier update of 36, this then Allowed me to update my watch to the latest watchOS which in turn allowed that to download a carrier update 8.1 to the watch itself, which in turn gave me the option to enable mobile data on pairing the device.
The data plan didn’t kick in fully till I had reset the watch and then re-pair it a second time at which point I got the “!” On the mobile data option on the Apple Watch app and clicking on that took me to the 02 page to enable it and since then it been fine.
Hey @Vampiro glad to hear it's working for you finally! Thanks for coming back to this thread to let us know.
@CBB A case has been raised for you and I'm hoping we'll get this fixed shortly - hang in there!
@Lambrettacraig and @CavemanUK how are you doing with the watch now since you last posted - any progress? Have you tried the above solution in case that would work for you too? Let me know if you're still stuck though and I can get someone on our end to have a closer look for you.
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Just to let you know there are still issues as I bought an Apple Watch 4 yesterday and the mobile data for the watch will not connect. When I try and set up cellular I get a message saying it is only available for O2 personal pay monthly customers which I am.. two hours last night online with the support team and still not working. Said I will get a call back within 5 days.. Not holding my breath.
Watch has synced fine apart from cellular data..
Moved from another network so I could access the e sim technology and after less than a day wishing I hadn't bothered as they clearly can't support it.
I am also getting this problem with my Apple Watch.
I signed up for the O2 data package via the app but it cancelled on the O2 end mid-set up.
Now my Apple Watch keeps trying to activate the O2 package after many resets and I'm getting nowhere with customer services after 2 weeks.
Could you look into this for me at all?
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