Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[louise75]

Thanks. This is what I did do but has just been saying it activating 

[O2KyleW]

Hi, i will send you a message shortly

[JonR]

Thanks for your attempts to help guys. Still no progress though unfortunately.

I’ve now been stuck on “activating” for 2 full weeks.

Do you have any suggestions please?

lots of thanks.

Jon.

[Andy1972]

2 Full weeks? You’re doing well!

Mine’s been like this since the start of November and despite several resets, re pairings etc. etc. O2 are still no closer to resolving this. It’s a disgrace.

[Cleoriff]

@Andy1972and @JonR I'll tag @O2Sarah- to the post. She will be on from 8am tomorrow.

Hopefully she will be able to help. 😉

[Anonymous]

@louise75 will private message you.

[JonR]

Thanks Cleoriff.

I’ve yet to hear anything more for over a week?

I’m running out of ideas, please can you assist?

lots of thanks.

Jon.

[Lisa_B]

I’m having the same issue and wondering if someone could help me please, thank you 

[Cleoriff]

@Lisa_B @JonR I'll tag @O2Ryan or @O2Sarah to these posts to see if either of them can help you. 👍

[O2Ryan]

 for the tag ill send a private message over now.