Seriously dude, I feel your pain. I’m in over a month now and they are still incapable of resolving this issue. It’s as if I’m the only one on their network who has ever asked them to add an Apple Watch to an existing phone contract.
This evening I’m currently attempting the 4th go at following, what has become their ‘stock response’ to my complaint:
‘Our engineers have made some changes to the line and they want you to unpair your Apple Watch from your iPhone (which if you didn’t know, also removes all your bank cards you might have in your Wallet, and will mean that they later have to be re-added and verified by your bank each time you do this), and then wait 24 hours. Repair your Apple Watch to you iPhone and wait a further 24 hours.
Then, attempt to set up the mobile data plan from your iPhone.’
Seriously, I’m so over O2 that I have no degree of confidence that doing this for the 4th time will make any difference whatsoever. The Mobile Data plan status will hang on ‘Activating’, I’ll end up calling them again, I’ll have to go through this whole sorry saga agin, with someone new, who will raise another Ticket, and so it continues…
Get this, the last time I called I was told that the reason it wasn’t connecting on a mobile data plan was because there wasn’t a line in place for the Watch to use, and that that was the reason I could never get past the ‘Activation’ stage.
So obviously I asked “Well what do I need to do to have that put in place as so far, I’ve had engineers looking into this and I’ve been having to reset my Apple Watch 3 times already?”
“I just need to put you through to Sales and they can set this up for you”.
Great, or so I thought. Only to be told by Sales “We don’t set new lines up for the Watch data plan, you do that via your iPhone, you need to speak to Customer Services for any help”, and transferred me to another representative, who got to listen to the sorry tale all over again.
Honestly, if you get any joy with this, post back here and tell me what to do…
I’ll be eternally grateful.
