Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[O2Lisa]

You're welcome @Cleoriff 😊

Aw I had a lovely weekend thank you, did you? 

[Cleoriff]

Enjoyed a lot of Jubilee TV @O2Lisa as the weather was against us. Still raining now!

[MichaelC20]

Hi Lisa,

I’m having the same problem too it’s really frustrating, do you have any quick fixes please. 

thanks. 

[Jodieleannee]

Hi Lisa, can you help at all. Purchased a plan for my watch purchased from apple. I confirmed the plan and had activated text but the mobile data page where it take you to sign into your o2 is stuck and tells me to co tact 202 quoting referencing 14. My phone and watch has been restored and factory and still nothing xx

[Jodieleannee]

Hi @O2Lisa , can you help at all. Purchased a plan for my watch purchased from apple. I confirmed the plan and had activated text but the mobile data page where it take you to sign into your o2 is stuck and tells me to co tact 202 quoting referencing 14. My phone and watch has been restored and factory and still nothing. I’m hoping you know more than the telephone advisors as I’m lost with it. I also have only a spend cap of £0 xx

[Chris43]

Hi @O2Lisa im having the same issue as everyone else on this thread. When you get a chance can you dm me to have a look into it please? Thank you! 

[O2Lisa]

Morning, sorry to hear you're having issues.

@Jodieleannee, @Chris43 I'll message you both privately so I can take some details and look in to this for you.

[Hodgson]

@O2Lisa please can you dm me, please - I am having this activating issue 

[O2Lisa]

Morning @Hodgson, course I can .. I’ll message you privately now 😊

[Leems]

Hi there @O2Lisa can I also ask for your support please. I have the same issue posted by some others on this forum. I have recently upgraded my Apple Watch and all is working correctly apart from the Cellular Data. I have reported the issue to Customer Service and gained no joy after a couple of follow up calls. The account has been checked and doesn't seemed to have any issues that would block the activation and old Apple watch worked fine. This one is stuck in the activation state that others have experienced.