Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Kris34]

I have the same problem, Is any information on when they plan to fix it? 🤔

[MI5]

They've been working on it for a while but nothing moves quickly where O2 are concerned @Kris34 

[Aesculapius]

@O2Lisa @O2Daniel 

Same problem here:  started activation a week ago now (10/4/22) and still showing as “Activating” under Settings for the watch on my phone and also under My Orders on my O2 account profile.  🤔

Help please…

Thank you!!  😊

[Stretch01]

I had the same issue since 31/03/22 however last night I read somewhere that someone increased their spend cap to £10 and a few hours later his Apple Data plan completed its activation.

I had nothing to lose and increased mine last night 24 hours later my plan had completed too.

I have no idea if increasing my spend cap worked but I’m just happy I’m now online with my Apple Watch.

[O2Lisa]

Morning @Aesculapius, sorry to hear you're still having issues with your watch.

I'll message you privately and look in to this for you.

[Aesculapius]

Lisa, whatever you did: it worked!!

Absolutely amazing, especially on a bank holiday Monday.

Thank you so much!  👍

[Cleoriff]

@O2LisaSee above. Well done you! x

[O2Lisa]

Aw thank you @Cleoriff 

@Aesculapius You're very welcome, glad it's all sorted for you .. have a lovely day. 

[JamesRoberts330]

Hi @O2Lisa any chance you can work your magic on my Apple Watch data plan add on please. I too have been stuck on “Activating” for a while now. Thanks. James 💙

[O2Lisa]

Hey @JamesRoberts330, I'll do my best.

I'll message you privately so I can take some details.