Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Verricom]

Hello Lisa

I took have the never ending "Activating" issue with my watch, a long unhappy Saga with O2 support to date but it sounds like you might know more than the others I have spoken with. Could you message me and see if you can help get my watch to behave as expected please?

[KK61]

Hello Lisa

i too have the same problem with continued Activating on my watch

can you please help!

[Cleoriff]

@KK61 

@O2Lisaisn't on until Monday but I've tagged her to this post so she will respond when next on duty.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff.

@KK61 I'll message you privately and look in to this for you. 

[Cleoriff]

Thanks @O2Lisa  x

[O2Lisa]

You're welcome @Cleoriff 

[n00batt]

Hi @O2Lisa, I seem to be having the same issue with my data stuck on ‘activating’ on the watch app on my phone. Is there any chance you could help out? Thanks 

[Cleoriff]

@n00batt  @O2Lisa  isn't back on the forum until Monday at 8am. She will pick up your post then.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff.

@n00batt I'll message you privately and look in to this for you

[n00batt]

It activated overnight last night and I got a text confirming so this morning. Thanks for the reply.