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Another Apple Watch connection issue

Rolfd
Level 1: Joiner
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Evening all, is there a mod here who can have someone look at my account for me? I’ve bought a series 4 from eBay and it’s not allowing me to set up cellular. I get error code 88 when I try.

I’m up to date with iOS and watch os and not using beta software.

I believe the issue may be that I had ordered a watch from o2 and then cancelled due to the delay in shipping. This might be somehow flagging that I’ve been trying to connect 2 esims.

I spoke with an advisor on 202 but to be honest I’m not convinced that he knew what was going on, no disrespect to him! He told me that he couldn’t see any watch synced to my account?

Any help is appreciated!

Rolf.
Message 1 of 12
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Marjo
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Ok @Russtie , happy to check for you. slight_smile I'll drop you a Private Message here on the forum shortly to get a few additional bits of information to be able to pass this on. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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Message 11 of 12
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MilanVyas
Level 1: Joiner
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Same issue with my apple watch series 4 (with iphone xs) and series 5 (with iphone 11 pro).

it would be great if i get this issue resolved here. Tried customer care but wasn't find any help.

Message 12 of 12
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