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Airpods Return

Wilson
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on ‎13-09-2018 13:17

on ‎13-09-2018 13:17

Hey,

 

So I'm planning on buying some Airpods from an O2 store, however, I'm worried they won't fit or for whatever reason, I don't like them. I read the Change of mind policy, however, I'm not sure if it applies to the airpods (due to the fact you wear them). Question is if I don't like the Airpods is it possible to return them for a refund. 

 

Cheers

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MI5
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on ‎13-09-2018 13:36

on ‎13-09-2018 13:36

Yes you can.
The policy applies to anything bought online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Wilson
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on ‎13-09-2018 13:47

on ‎13-09-2018 13:47

What about bought in-store?

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Cleoriff
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on ‎13-09-2018 14:20

on ‎13-09-2018 14:20

Hi @Wilson If you bought them instore then you have to return them instore ...

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Wilson
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on ‎13-09-2018 14:25

on ‎13-09-2018 14:25

I understand that, the question I'm asking is if I had used them (To see if they fit) would I be able to get a refund having bought them in store.

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MI5
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on ‎13-09-2018 17:42

on ‎13-09-2018 17:42

I believe accessories are only covered if purchased online by the distance selling regulations.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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EmilieT
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on ‎19-09-2018 11:25

on ‎19-09-2018 11:25

Hi @Wilson, I was wondering how you were getting on with this slight_smile Did you get what you needed in the end or are you still after some more info?

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