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Activate sim

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Anonymous
Not applicable

on ‎03-08-2017 01:53 - last edited on ‎03-08-2017 07:45 by Moderator

on ‎03-08-2017 01:53 - last edited on ‎03-08-2017 07:45 by Moderator

Activate my replacement sim for number.

 

my phone was stolen therefore my claim is currently going through your insurance claim process. Meanwhile I have a loan phone for which I received a sim from an 02 shop. 

 

I need this this sim activated immediately for work purposes.

 

please can somebody get back to me. 

 

And i I have sent my 02 insurance claim form to the email provided on the form. Can I please get a response to where I am with this please as I am paying for a service I cannot use ! 

 

Kind regards

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Cleoriff
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‎03-08-2017 06:30 - edited ‎03-08-2017 06:31

‎03-08-2017 06:30 - edited ‎03-08-2017 06:31

Hi @Anonymous As this is a replacement sim for one that's been stolen you will need to contact O2 customer services https://www.o2.co.uk/contactus

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

As for your insurance you will need to speak to them yourself . This is not customer services..it's a community forum

Veritas Numquam Perit

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Cleoriff
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‎03-08-2017 06:30 - edited ‎03-08-2017 06:31

‎03-08-2017 06:30 - edited ‎03-08-2017 06:31

Hi @Anonymous As this is a replacement sim for one that's been stolen you will need to contact O2 customer services https://www.o2.co.uk/contactus

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

As for your insurance you will need to speak to them yourself . This is not customer services..it's a community forum

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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on ‎03-08-2017 07:41

on ‎03-08-2017 07:41

@Anonymous Please remove your phone number as this is a public forum

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adamtemp64
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on ‎03-08-2017 08:35

on ‎03-08-2017 08:35

@Anonymous the shop should have done this for you when giving you the sim

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎03-08-2017 08:51

on ‎03-08-2017 08:51

Just a guess here, but I'm thinking they didn't!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎07-08-2017 13:51

on ‎07-08-2017 13:51

Hey @Anonymous sorry to hear your phone was stolen! 😞 Did you manage to activate the SIM for the loan phone? Let us know how you're getting on.

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