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Anonymous
Posts: 0

frozen or died

was playing a game on my iphone 5s and locked the screen to do something and know it wont turn on even tho there was 50% battery left ???

Posts: 16,454
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Kudos: 1,856
Ideas: 6
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Registered: ‎13-08-2008

Re: frozen or died

[ Edited ]

Try a restart https://support.apple.com/en-gb/ht201559

If that fails

Try this https://support.apple.com/en-gb/HT201412

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Posts: 114,239
Topics: 569
Solutions: 15,408
Registered: ‎04-04-2012

Re: frozen or died

Connect it it a pc running iTunes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: frozen or died

Reboot the phone
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: frozen or died

Hey @Anonymous how's your phone doing at the moment - did you manage to get it to work??

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