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Anonymous
Posts: 0

frozen or died

was playing a game on my iphone 5s and locked the screen to do something and know it wont turn on even tho there was 50% battery left ???

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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: frozen or died

[ Edited ]

Try a restart https://support.apple.com/en-gb/ht201559

If that fails

Try this https://support.apple.com/en-gb/HT201412

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: frozen or died

Connect it it a pc running iTunes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: frozen or died

Reboot the phone
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Community Manager
Posts: 7,452
Registered: ‎23-07-2014

Re: frozen or died

Hey @Anonymous how's your phone doing at the moment - did you manage to get it to work??

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