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Anonymous
Posts: 0

frozen or died

on ‎03-08-2017 11:48

was playing a game on my iphone 5s and locked the screen to do something and know it wont turn on even tho there was 50% battery left ???

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adamtemp64
Posts: 16,431
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Registered: ‎13-08-2008

Re: frozen or died

[ Edited ]

‎03-08-2017 11:51 - edited ‎03-08-2017 11:54

Try a restart https://support.apple.com/en-gb/ht201559

If that fails

Try this https://support.apple.com/en-gb/HT201412

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Posts: 104,200
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Registered: ‎04-04-2012

Re: frozen or died

on ‎03-08-2017 12:11

Connect it it a pc running iTunes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: frozen or died

on ‎03-08-2017 14:46

Reboot the phone
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Marjo
Posts: 7,452
Registered: ‎23-07-2014

Re: frozen or died

on ‎07-08-2017 14:16

Hey @Anonymous how's your phone doing at the moment - did you manage to get it to work??

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