on 03-08-2017 01:53 - last edited on 03-08-2017 07:45 by BrendonM
Activate my replacement sim for number.
my phone was stolen therefore my claim is currently going through your insurance claim process. Meanwhile I have a loan phone for which I received a sim from an 02 shop.
I need this this sim activated immediately for work purposes.
please can somebody get back to me.
And i I have sent my 02 insurance claim form to the email provided on the form. Can I please get a response to where I am with this please as I am paying for a service I cannot use !
Solved! Go to Solution.
03-08-2017 06:30 - edited 03-08-2017 06:31
Hi @Anonymous As this is a replacement sim for one that's been stolen you will need to contact O2 customer services https://www.o2.co.uk/contactus
As for your insurance you will need to speak to them yourself . This is not customer services..it's a community forum
on 03-08-2017 08:35
@Anonymous the shop should have done this for you when giving you the sim
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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on 03-08-2017 08:51
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 07-08-2017 13:51
Hey @Anonymous sorry to hear your phone was stolen! Did you manage to activate the SIM for the loan phone? Let us know how you're getting on.
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