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Accepted Solution

Activate sim

[ Edited ]

Activate my replacement sim for number.


my phone was stolen therefore my claim is currently going through your insurance claim process. Meanwhile I have a loan phone for which I received a sim from an 02 shop. 


I need this this sim activated immediately for work purposes.


please can somebody get back to me. 


And i I have sent my 02 insurance claim form to the email provided on the form. Can I please get a response to where I am with this please as I am paying for a service I cannot use ! 


Kind regards

Posts: 76,440
Topics: 700
Registered: ‎14-01-2013

Re: Activate sim

[ Edited ]

Hi @Anonymous As this is a replacement sim for one that's been stolen you will need to contact O2 customer services https://www.o2.co.uk/contactus


As for your insurance you will need to speak to them yourself . This is not customer services..it's a community forum

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Posts: 0

Re: Activate sim

@Anonymous Please remove your phone number as this is a public forum

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Registered: ‎13-08-2008

Re: Activate sim

@Anonymous the shop should have done this for you when giving you the sim

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Registered: ‎04-04-2012

Re: Activate sim

Just a guess here, but I'm thinking they didn't!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎23-07-2014

Re: Activate sim

Hey @Anonymous sorry to hear your phone was stolen! Smiley Sad Did you manage to activate the SIM for the loan phone? Let us know how you're getting on.

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