Account not eligible to setup mobile data on Apple Watch

[Pixie1]

So I have been back and forward countless times with O2 since July and haven’t gotten anywhere.
I bought an Apple Watch back in July but when I set it up it said “Your O2 account is not eligible to enable mobile data on your Apple Watch. Contact O2 for more information.” I contacted O2 and they said they had to reset the eSIM and that so had to unpaid the watch and wait 24 hours before setting it back up again. I did this and the same message appeared so I contacted O2 to tell them and again the said the eSIM had to be reset. The eSIM must have been reset about 10 times before I eventually got through to someone who told me that they would send out a new watch. So I sent the watch I had back (Nike Series 5) and in return they sent me a Series 6 as they had none of the watches I had left. It is safe to say that the watch isn’t the issue. So I went back on the phone to O2 and spoke to a woman that said an eSIM would get sent out so I could add a mobile data plan. I have since tried to add this plan and have had no luck. The same message is still there. I have tried everything that I possibly can as I have looked through previous threads etc but I’m now at my wits end and no one at O2 seems to understand what the issue is and keeps doing the same things over and over that clearly don’t work. I can’t add any plans in the actual Apple Watch app because this message is still there. I was hoping someone might be able to help here.

Any help would be greatly appreciated!

[Cleoriff]

@O2Lisa 

I doubt it's been sorted. @Cgoddard97 hadn't tagged Emma properly and I failed to notice her additional post.

[O2Lisa]

OK @Cleoriff I'll message @Cgoddard97 and get it sorted 😊

[Cleoriff]

@O2LisaThanks again x

[saley89]

Hi, I am having the same issues as in this thread when activating the mobile data on my Apple Watch.  Could someone please look into my account to check it is set up correctly? Thanks! 

@O2Lisa 

[O2Lisa]

Morning @saley89 of course I can, I'll message you privately and look in to this for you.

[KT90]

Hi @O2Lisa 

I have bought a second watch for my son. I have paired it to my phone. But it won’t let me set up mobile data.  The message I get is 

“The 02 account on this iPhone cannot be used to add data plan to "xxxxx’s Apple Watch".

any help would be greatly appreciated please

Thanks

[O2Lisa]

Morning @KT90, I'll message you privately and look in to this for you.

[Pixie1]

To this day I have not had this resolved. I still have the same issue.

[Pixie1]

My issue still hasn’t been resolved to this day.

[SabyQu]

@O2Lisa I’m having the same

issue and been backwards and forwards with o2 support and apple support and going to the stores and no progress please please can you help me fix this issue so my son can take the watch on his upcoming trip to keep in touch