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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9321 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382741 Views
  • 4 replies
  • 0 kudos

Why cannot O2 sort out my apple watch issue

I have been trying for over a week to get my Apple watch working, I mean working in the fact of getting the airtime contract reactivated as there is no connection. I am paying for a contract that does not work Sorry but that's the way it is, I compla...

mychips by Level 1: Joiner
  • 1464 Views
  • 5 replies
  • 0 kudos

Resolved! 1 Apple watch 2 Sync connections

Hi everyone, I reset my watch today and then I got error code 14 when trying to connect my data plan so I called 202. I was told that an e-sim reset has been done and I should be able to connect within 24 hours, just to turn phone and watch off and t...

RobertaM by Level 1: Joiner
  • 1546 Views
  • 2 replies
  • 0 kudos

No cellular connection on Apple Watch Ultra

Hi all, I've recently bought an AWU (from Apple not O2), which arrived on Monday. I added a cellular data plan to my O2 an account and received a text from O2 on Monday to say it had been set up and was ready to use. This morning I thought I'd try it...

Resolved! Using iPhone abroad

Hi New to O2 & first time posting. I'll be traveling abroad & would like to know whether my iPhone will need to be set for use in Italy. Thanks for any helpful advice EFC

EFC by Level 1: Joiner
  • 1421 Views
  • 4 replies
  • 0 kudos

Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Received my Apple Watch Series 8 yesterday purchased directly from O2 and cannot activate mobile data, during the many attempts I get one of the following error codes: 15, 91, 92 Have extensively read through the numerous posts on here spanning back ...

mpower by Level 1: Joiner
  • 2602 Views
  • 15 replies
  • 0 kudos

Adding cellar data plan to Apple watch

Hello all, hope some one can helpi am trying to use the phone app to add a cellular plan to an Apple Watch that I have used on other network providers. I have been through the forms and tried all of the suggestions, but no joy. I still get either Oop...

D0nm4n by Level 1: Joiner
  • 1131 Views
  • 4 replies
  • 0 kudos

Imessage not working with my phone number

Hi allI travelled to USA in January and on my return but imessage associated with my phone number stopped working.I have spoken to apple several times, they have taken logs, and done all troubleshooting but cannot find a fault on there side. In addit...

HA110 by Level 1: Joiner
  • 3649 Views
  • 7 replies
  • 0 kudos

Apple Watch - won’t connect

I purchased an Apple Watch SE cellular for my son direct from Apple yesterday. I have set the watch and when I go to select the mobile data I get the following message. The 02 account on this iPhone cannot be used to add a mobile plan to "Apple Watch...

Gorms by Level 1: Joiner
  • 2358 Views
  • 7 replies
  • 1 kudos

Resolved! Sim not supported

I recently purchased an iPhone SE from ebay. I then ordered o2 pay monthly sim. When I put the sim in the phone I get the message sim not supported. When I check the settings it says it is locked to o2 50.0. I'm confused because it should work then? ...

Lauren28 by Level 1: Joiner
  • 1523 Views
  • 7 replies
  • 0 kudos