Hello, I cancelled my audible extra but it’s also removed the unused
credit I had on my account. This doesn’t seem very fair as I had paid
for it! I can’t seem to find anyway to get in touch with o2 as the chat
is constantly busy. Can anyone help?
I purchased an Apple Watch SE which arrived on Monday. I spoke to
someone on Monday and again yesterday about the fact that it doesn’t
recognise my mobile data plan. When I try to “set up mobile service” on
app it has some variant on “oops something ...
@O2Emma fixed it! I don’t know through what sorcery but she did it. So
relieved and very much looking forward to listening to my music on my
phone free run in the morning!
Urrgh this does not give me hope. I do have a return envelope here which
I’ve been holding off using. @SkyJawa will you update tomorrow? If you
don’t get a resolution after your 5 days I think I will just return it
as it seems like they don’t really ...
Sorry I should have said @O2Sarah. But yes @O2Emma if you can pick this
up I’d appreciate it because I really don’t think it’s fair to ask
people to wait indefinitely.
Just thought I’d post an update for anyone following this. @O2Emma
replied today to say: “It is affecting multiple customers so we are
looking to find a resolution as quick as we can. I can assure you
someone will be in touch as soon as we know more”...
