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Add other o2 mobile device

Leanne_1
Level 1: Joiner
  • 1 Posts
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Add my sons o2 mobile number onto my account please

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MI5
Level 94: Supreme
  • 150651 Posts
  • 645 Topics
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Registered:

@Leanne_1 

Try the below steps to try and re-link your accounts?

Login to My O2 with the newly created account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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TallTrees
Level 51: Absolutely Fabulous 
  • 11726 Posts
  • 120 Topics
  • 393 Solutions
Registered:

@Leanne_1 

At the moment O2 have withdrawn the merging of accounts while changing everyone to a new billing system

Whether this is reintroduced in the future is anyone's guess

In the meantime you need a seperate email address and register another My O2



HAPPINESS IS BEE SHAPED

Message 2 of 3
431 Views

MI5
Level 94: Supreme
  • 150651 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@Leanne_1 

Try the below steps to try and re-link your accounts?

Login to My O2 with the newly created account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
430 Views