I want to cancel a number I no longer have access to

[Keith591]

Hi, I had a tablet that I no longer have access to which has a monthly payment which I am still being charged for. 

I went to an O2 shop near me recently and they told me it was cancelled but I am still being charged the £16.88 for said contract/sim

[Bambino]

@Keith591 See if this guide helps: Cancelling your contract - An updated guide - O2 Community

If it doesn't, speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)