Re: 4G buffering - Page 2

Anonymous · ‎19-10-2014

Hi peeps!
I've recently purchased the iPhone 6+ on O2 refresh and love the device.
I am however having issues with my 4G service.
When I run a speed test I am getting really good speeds of around 12Mb down and 2Mb up which is great. The only thing is it doesn't really feel that way.
When I tried to download a track from iTunes over 4G it took just under 5 minutes...that was for 1 track. Downloading apps from the App Store is equally as painful and videos on Instagram, which played straight away on my iPhone 5 on 3G, I'm finding just seem to load...and load...and load. I have to wait for the video to go white, scroll past it then back to it, then press play again.

This doesn't sound like what I signed up for with 4G?
I have used live chat 2 times to try and get help. One agent told me to reset my cellular settings which I did to no avail...the other told me it was that a mast was down but would be back on that day. This sounded like a fob off to me though as I have had this issue since I got the phone on launch day. And the problem still exists today.

Is anyone else experiencing this?

viridis · ‎19-10-2014

Thats a pretty high ping result tbh.
Can you manually select a closer server in the speedtest app settings and check the ping again.

MI5 · ‎19-10-2014

Test your jitter and packet losses here http://www.pingtest.net/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎19-10-2014

I'm getting a better ping from Paris on both 3g and 4G with better upload speed on both and I have 1 bar of 4g

viridis · ‎19-10-2014

On 3 bars of 4g I'd expect a ping of 15-40 (depending how close to the local server) and speeds of 15Mb+ dl and at least 5Mb up

Anonymous · ‎19-10-2014

Hmm I think I might have to ring O2 about this then as the ping rate is quite high.

Thanks for everyone's input

Anonymous · ‎19-10-2014

O2 seem to think it's a handset fault and have refered me to apple? Hmmmmm

MI5 · ‎19-10-2014

@Anonymous wrote:
O2 seem to think it's a handset fault and have refered me to apple? Hmmmmm

It could be, as I have suggested, but you need to try on WiFi to confirm it or otherwise......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

I'll give wifi a whirl before I take it to apple. Thanks again for your help everyone!

MI5 · ‎19-10-2014

No worries - Hope you get it sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

@Anonymous wrote:
I'll give wifi a whirl before I take it to apple. Thanks again for your help everyone!

I hope you get this resolved one way or another so you can get back to enjoying the phone and Network Service. 😄

O2

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