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4G buffering

Anonymous
Not applicable

on ‎19-10-2014 14:02

on ‎19-10-2014 14:02

Hi peeps!
I've recently purchased the iPhone 6+ on O2 refresh and love the device.
I am however having issues with my 4G service.
When I run a speed test I am getting really good speeds of around 12Mb down and 2Mb up which is great. The only thing is it doesn't really feel that way.
When I tried to download a track from iTunes over 4G it took just under 5 minutes...that was for 1 track. Downloading apps from the App Store is equally as painful and videos on Instagram, which played straight away on my iPhone 5 on 3G, I'm finding just seem to load...and load...and load. I have to wait for the video to go white, scroll past it then back to it, then press play again.

This doesn't sound like what I signed up for with 4G?
I have used live chat 2 times to try and get help. One agent told me to reset my cellular settings which I did to no avail...the other told me it was that a mast was down but would be back on that day. This sounded like a fob off to me though as I have had this issue since I got the phone on launch day. And the problem still exists today.

Is anyone else experiencing this?
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MI5
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In response to Anonymous
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on ‎19-10-2014 21:43

on ‎19-10-2014 21:43

Please come back and let us know how it goes.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎27-10-2014 10:51

on ‎27-10-2014 10:51

Hi @Anonymous do you have any updates on this?
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Anonymous
Not applicable

on ‎27-10-2014 11:01

on ‎27-10-2014 11:01

I'm just arranging an appointment with apple to go i for them to check the handset as adivsed by O2 but in the middle of moving house so I've had to delay it. I have however tried my connection on wifi and it works perfectly fine so I'm thinking it can't be handset related? I've notice that when I'm on 2 bars of signal on 4G it's when I get the issues as when it's on 5 bars it works. I live in Liverpool city centre though which is a 4G area so would have thought I should be getting 5 bars?
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎27-10-2014 11:55

on ‎27-10-2014 11:55

4g is slow in Liverpool. The last speed test I did in city centre was less than 1mb download.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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