4G buffering

[Anonymous]

Hi peeps!
I've recently purchased the iPhone 6+ on O2 refresh and love the device.
I am however having issues with my 4G service.
When I run a speed test I am getting really good speeds of around 12Mb down and 2Mb up which is great. The only thing is it doesn't really feel that way.
When I tried to download a track from iTunes over 4G it took just under 5 minutes...that was for 1 track. Downloading apps from the App Store is equally as painful and videos on Instagram, which played straight away on my iPhone 5 on 3G, I'm finding just seem to load...and load...and load. I have to wait for the video to go white, scroll past it then back to it, then press play again.

This doesn't sound like what I signed up for with 4G?
I have used live chat 2 times to try and get help. One agent told me to reset my cellular settings which I did to no avail...the other told me it was that a mast was down but would be back on that day. This sounded like a fob off to me though as I have had this issue since I got the phone on launch day. And the problem still exists today.

Is anyone else experiencing this?

[MI5]

Please come back and let us know how it goes.....

[Anonymous]

Hi @Anonymous do you have any updates on this?

[Anonymous]

I'm just arranging an appointment with apple to go i for them to check the handset as adivsed by O2 but in the middle of moving house so I've had to delay it. I have however tried my connection on wifi and it works perfectly fine so I'm thinking it can't be handset related? I've notice that when I'm on 2 bars of signal on 4G it's when I get the issues as when it's on 5 bars it works. I live in Liverpool city centre though which is a 4G area so would have thought I should be getting 5 bars?

[MI5]

4g is slow in Liverpool. The last speed test I did in city centre was less than 1mb download.