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Level 1: Joiner
Posts: 3
Registered: ‎20-09-2017

Re: Anyone else having issues with VVM on iphone7

Finally after 2 hours it’s kicked back in. Nice lady at apple help via the help app sorted it no clue how!
Level 1: Joiner
Posts: 3
Registered: ‎20-09-2017

Re: Anybody else seeing vvm issues iOS 11

I ended up using the apple help app, after 2 hours of trying to get it to work, she got it working via many instructions
Community Manager
Posts: 3,596
Registered: ‎18-02-2016

Re: Anyone else having issues with VVM on iphone7

Good to hear you got this sorted @Gem1! Please give us a shout if it happens again. wink

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O2 Social Media Team
Posts: 843
Registered: ‎27-11-2013

Re: Anybody else seeing vvm issues iOS 11

Hey all,

Thanks for raising this to us last night and this morning. We're currently investigating the cause of this, but in the meantime what we have seen to work is sending a message saying "STATE" to 9011. This will reset the mailbox, but won't delete any of your messages.

If that doesn't work for you, please let us know.

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Level 1: Joiner
Posts: 1
Registered: ‎20-09-2017

Re: Anybody else seeing vvm issues iOS 11

I had same issue. I just turned iphone 7 plus off and waited a few seconds. Turned on again and all back to normal

Community Manager
Posts: 3,596
Registered: ‎18-02-2016

Re: Anybody else seeing vvm issues iOS 11

Thanks for sharing @FrankRussell! If it happens again please try the above suggestion if texting "STATE" to 9011 and let us know if that works. 

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Level 1: Joiner
Posts: 1
Registered: ‎08-04-2016

Re: Anybody else seeing vvm issues iOS 11

This works. MAny thanks

Community Manager
Posts: 3,596
Registered: ‎18-02-2016

Re: Anybody else seeing vvm issues iOS 11

Good to hear @steveybtv! Please let us know if you have any further problems wink

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Level 1: Joiner
Posts: 3
Registered: ‎07-03-2013

Re: Anybody else seeing vvm issues iOS 11

[ Edited ]

I tried all the usual fixes, avoiding the dreaded Reset Network Settings as advised by o2. Then got someone to leave me a new voicemail, and that fixed it straight away.

Level 1: Joiner
Posts: 1
Registered: ‎22-09-2017

Re: Anybody else seeing vvm issues iOS 11

Hi

I have the same problem and tried all this...any further advice? Thanks