voicemail

[Anonymous]

Dear all, i've had my samsung J5 since Feb 2017 and out of the blue I've had a message from voicemail to change the PIN and was wondering why now tonight of all times it's wanting me to change it? Could I have been hacked?

cheers

[MI5]

Could be a scam.
If you do wish to change it, follow the method here
https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...

[Anonymous]

I wondered if it was a scam too, thanks. Any to prove it? I've ran the smart manager app and all is clear

[MI5]

May just be a chancer and nothing specifically on your phone.

[Anonymous]

should i change the PIN now? is it safe to do that? how do i get the voicemail icon to disappear without changing the PIN?

cheers

[MI5]

You can still call your VM to listen to messages without changing your pin, as long as you call from your o2 phone by dialing 901.
I doubt you have any need to change your pin anyway unless you've actually given it to anyone else?

[Anonymous]

it's currently on default and i've not given it to anyone else. looks like i'm going to have to change it 

thanks for your advice 

[MI5]

It's certainly a sensible idea to change it from the default - that's how all the celebs got their vm hacked.

[jonsie]

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@Anonymous wrote:

it's currently on default and i've not given it to anyone else. looks like i'm going to have to change it 

thanks for your advice 

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Then yes you should change. The whole newpaper hacking scandal was because they knew the default network pins. O2 usually prompt you to change it. 

[Anonymous]

thanks all, i just thought it was a bit odd to be prompted to change the PIN 10 months after buying it.