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Anonymous
Not applicable

Dear all, i've had my samsung J5 since Feb 2017 and out of the blue I've had a message from voicemail to change the PIN and was wondering why now tonight of all times it's wanting me to change it? Could I have been hacked?

cheers

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MI5
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Yes, it is strange, but then nothing is a surprise these days wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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Could be a scam.
If you do wish to change it, follow the method here
https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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I wondered if it was a scam too, thanks. Any to prove it? I've ran the smart manager app and all is clear

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MI5
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May just be a chancer and nothing specifically on your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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should i change the PIN now? is it safe to do that? how do i get the voicemail icon to disappear without changing the PIN?

cheers

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MI5
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You can still call your VM to listen to messages without changing your pin, as long as you call from your o2 phone by dialing 901.
I doubt you have any need to change your pin anyway unless you've actually given it to anyone else?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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it's currently on default and i've not given it to anyone else. looks like i'm going to have to change it 

thanks for your advice 

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MI5
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It's certainly a sensible idea to change it from the default - that's how all the celebs got their vm hacked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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@Anonymous wrote:

it's currently on default and i've not given it to anyone else. looks like i'm going to have to change it 

thanks for your advice 


Then yes you should change. The whole newpaper hacking scandal was because they knew the default network pins. O2 usually prompt you to change it. 

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Anonymous
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thanks all, i just thought it was a bit odd to be prompted to change the PIN 10 months after buying it. 

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