This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

voicemail charges

Go to solution
Anonymous
Not applicable

on ‎25-02-2013 23:59

on ‎25-02-2013 23:59

I am being charged for voicemail on my monthly bill even though I don't use this facility. Any duggestions to why this might be? Thankyou.
Message 1 of 16
5,088 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Anonymous
Not applicable

on ‎26-02-2013 06:36

on ‎26-02-2013 06:36

I haven't been abroad. Unfortunately. Don't use voicemail facility. Will contact Customer Services. Thankyou.

View solution in original post

Message 6 of 16
4,644 Views
15 REPLIES 15

Go to solution
jonsie
Level 94: Supreme
  • 97009 Posts
  • 614 Topics
  • 7200 Solutions
Registered:

on ‎26-02-2013 00:05

on ‎26-02-2013 00:05

Voicemail should be free on monthly contract. Ask customer service why you are being charged. Does it state the charges are for voicemail on your bill?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 16
4,675 Views

Go to solution
perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎26-02-2013 00:11

on ‎26-02-2013 00:11

Is this from when you were abroad?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 16
4,671 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎26-02-2013 00:13

on ‎26-02-2013 00:13

Says it is outside my allowances and yes says voicemail on my bill.
Message 4 of 16
4,668 Views
0 Kudos

Go to solution
perksie
Level 69: Guiding Light
In response to Anonymous
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

‎26-02-2013 01:14 - edited ‎26-02-2013 01:17

‎26-02-2013 01:14 - edited ‎26-02-2013 01:17

Voicemail is charged when you are abroad.

 

Dial 1760 to make sure it's turned off.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 16
4,662 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎26-02-2013 06:36

on ‎26-02-2013 06:36

I haven't been abroad. Unfortunately. Don't use voicemail facility. Will contact Customer Services. Thankyou.
Message 6 of 16
4,645 Views

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎26-02-2013 10:25

on ‎26-02-2013 10:25

Please let us know the outcome - that is a weird one Karen.

Message 7 of 16
4,636 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎26-09-2016 16:03

on ‎26-09-2016 16:03

Iam on a monthly contract with o2, am i being charged for retrieving of my voicemail ?

Message 8 of 16
3,892 Views
0 Kudos

Go to solution
Curr946
Level 26: Upbeat
In response to Anonymous
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:

on ‎26-09-2016 16:12

on ‎26-09-2016 16:12

depends on your tarriff, but 99% of them now just use the allowance on your call plan.
Current Phone: Sony Xperia XZ Premium
Message 9 of 16
3,887 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎26-09-2016 16:12

on ‎26-09-2016 16:12

Access to VM comes out of your included mins allowance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 16
3,886 Views
0 Kudos
Top