New phone not able to pick up a network overseas t...

Anonymous · ‎19-09-2016

I lost my phone several weeks ago reported to O2 I now have a new phone but I was not able to connect to a network when travelling abroad last week. Please advise what I need to do?

jonsie · ‎19-09-2016

Call o2 and make sure that the account bar has been removed

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-09-2016

Does it work OK in the UK?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-09-2016

Works OK in UK

MI5 · ‎19-09-2016

It could just be an international roaming block.
Give CS a call to check
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-09-2016

@Anonymous how are you getting on with this issue? Are you able to access the network abroad now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

New phone not able to pick up a network overseas travel

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)