Solved: use wrong unlatching code - Page 2

Anonymous · ‎21-12-2017

hi, I mistakenly used the Pac when trying to unlatch my phone from o2, and it is now locked. it works on original o2 sim but says it's locked when using new provider sim. o2 say to contact samsung and samsung say contact o2. How can I unblock it

MI5 · ‎21-12-2017

Go to the dial screen on your phone, and press *#7465625#
A menu will be displayed that will resemble the following...
1. [ ] Network lock
2. [ ] Subset lock
3. [ ] SP lock
Everything should be off on an unlocked phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-12-2017

says invalid mmi code

MI5 · ‎21-12-2017

@jonsie wrote:
@Anonymous wrote:
omg, it's a galaxy s6 edge + can't afford another
Ok sorry mate. I'm not sure what the resale value of the S6 Edge is...

£126 on O2 recycle https://www.o2recycle.co.uk/mobiles/6499/samsung-galaxy-s6-edge-plus.aspx

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎21-12-2017

@Anonymous wrote:
says invalid mmi code

Have you got wifi calling activated in your MyO2, even though your phone is not compatible?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-12-2017

I think so

MI5 · ‎21-12-2017

That code won't work then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-12-2017

How do I turn Wi-Fi calling off

MI5 · ‎21-12-2017

Turn it off under device details in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-12-2017

it wasn't on !

MI5 · ‎21-12-2017

Check you are entering it exactly as written.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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