stored numbers - callers are all unknown

[wilberforce]

My wife's mobile does not show who is calling here, even though she has numerous numbers/contacts stored.

Any ideas?

[MI5]

OK, cheers.

[wilberforce]

And this morning, it happened again, a caller who is in her list of contacts came up as unknown.

So I disabled the sim and re-enabled it, lets see what happens tomorrow.

Is it the phone or the sim card?  The phone is quite new, less than a year.

[Oxonian]

@wilberforce 

That's frustrating.

Please keep us updated as to developments. 

[wilberforce]

Aye Oxonian,

You're dead right.

I did the disable/enable sim yesterday morning and so far (haha) so good.

[Oxonian]

Fingers crossed @wilberforce ! 👍 

[wilberforce]

Sadly I spoke too soon.

Same thing this morning even after restarting the phone as well as disabling/enabling the SIM.

Me thinks we are having a trip into the Toon to the nearest O2 shop.

[Oxonian]

Please let us know @wilberforce how you get on at the O2 retail store. 

[wilberforce]

I am confused.

We have had no issues since I last disabled/enabled which was over a week ago.

Has the sim/phone sorted itself out?  I wonder.  It seems that it only happens when my wife powers the phone off or it goes flat.

[Oxonian]

@wilberforce 

We await the next update from you ! 😀

[wilberforce]

It's doing my head in.  Frustrating, but hey, it's my Mrs's issue, I'll let her resolve it, haha.  She'll do nowt!